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Help Center

How can we help?

Find quick answers about installation, secure connections, accounts, plans and troubleshooting.

Download and install

Get the latest RimotDesk version and start setup.

Start a connection

Learn how to share ID/password and connect securely.

Account and plan

Manage membership, devices and plan information.

Contact support

Send a message for technical support or sales.
Documentation

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Setup

3 topics
How do I install RimotDesk?
Download the current version from the Download page, run the installer and keep the app open after setup.
Which platforms are supported?
Windows and macOS builds are prepared first. Other platforms will be published from the Download page when ready.
Where can I see the current version?
The current version is shown on the Download and System Status pages. Admins can manage release notes from the admin panel.

Connection

3 topics
How do I connect to another computer?
Enter the remote computer ID and password in RimotDesk. The host must approve the connection request when permission is required.
Why do I see a black screen?
Update both computers to the latest version, restart the app and check that screen capture permissions are allowed on the host computer.
Can I use clipboard copy/paste?
Yes. Clipboard support works when both sides use an up-to-date version and the operating system allows clipboard access.

Account and license

3 topics
Do I need an account to use RimotDesk?
Basic use is possible without signing in, but member-only features and plan limits are synchronized when you sign in.
How are my devices matched to my account?
When you sign in from the desktop app, the website account and the device identity are matched automatically through the app API.
Where can I manage my plan?
You can view account, plan and device information from the Customer Portal.

Security

3 topics
Is every connection encrypted?
RimotDesk is designed to protect remote sessions with encrypted communication and controlled connection permissions.
Can someone connect without my approval?
The host computer must provide valid ID/password information and, depending on settings, approve incoming connection requests.
What should I do if I suspect abuse?
Disconnect the session, refresh the password, sign out from unknown devices and contact support immediately.

API and integration

3 topics
What does the app API do?
The app API matches website accounts with installed devices and synchronizes plan, license and device status information.
How are signal servers secured?
Signal servers and the web API should share a private token so server-to-server requests can be verified.
Where can I manage app limits?
Admins can manage plan and application limits from the admin panel settings and plan screens.

Need more help?

Send your request to the RimotDesk team. For technical issues, include your app version, device type and a short description.

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